Frequently Asked Questions

Eye Exam

We’re here to make your eye exam and eye care experience easier

Here you’ll find information about:

  • Scheduling appointments
  • Communicating with your insurance provider
  • Documentation for the Department of Motor Vehicles (DMV)
  • Patient forms and documents
  • Billing concerns
  • Phone numbers for various departments
  • Informational videos about eye care services

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Feel free to give us a call to get an eye exam scheduled or if you have any other questions

Where to call:

Appointments: 864.458.3900

Billing: 864.329.3002

Surgery Center: 864.250.6487

Contact Lens Orders: 864.458.3885

Four easy ways to pay your bill:

  1. Phone: 864.329.3002
  2. Mail: Send your check to
    Jervey Eye Group
    P.O. Box 63152, Charlotte, NC 28263-3152
  3. Come in: Drop by any Jervey office to pay directly.
  4. Online: Make a payment here.

Please note, we no longer accept CASH at any of our locations.

Frequently Asked Questions

What is the difference between a routine vs. medical eye exam?

Insurance companies usually categorize visits to your eye doctor as either “routine” or “medical.” The type of eye exam you have is determined by your chief complaint as well as your diagnosis. Most medical insurance plans do not pay for “routine vision” services, and most vision plans do not pay for “medical” problems. When you schedule your appointment, please let us know the reason for your visit, and what insurance plans you have. We will help you determine which plans may be appropriate for your visit.

Will my insurance completely cover the eye exam cost?

It is the responsibility of the patient to know his or her benefits. Your insurance company determines what they will or will not cover. We rely on the accuracy of the information you provide and information from your insurance company representative to make an initial determination of coverage. Subsequent decisions made by your insurance company are outside of our control. We do expect you to make prompt payment for any portion which the insurance company will not be responsible.

What is refraction?

Refraction is the part of the eye exam by which we determine if you can be helped in any way with a new glasses prescription. It is also how we determine the best possible visual acuity and function of your eye, which is essential medical information used to diagnose various eye diseases and conditions. It is NOT a covered service by Medicare and many other insurance carriers. Our refraction fee is $46.00, and will be collected at the time of service. If you have a separate vision plan that covers routine or annual eye examinations and/or glasses, please let us know. Your vision plan may pay for these fees that are not covered by your medical plan. Consult your schedule of benefits or exclusions section for more information.

Why is my glasses prescription only valid for a year?

Generally, if a person is going to purchase a pair of glasses, an up-to-date prescription is preferable. Very few vision providers will recommend that a person hold a prescription for more than a year without having it filled. We will give a patient a copy of a glasses prescription at any time when requested. We will, however, include the actual date that your vision was measured. It is then at the discretion of the optical practice whether they will fill a prescription that is older than a year.

Do I have to have a yearly eye exam if I have contacts?

All patients who wear contact lenses are required to have a yearly eye examination to check eye health, since contacts fit directly on the eyeball. Each provider will discuss a plan for the patient during the examination.

How much does cataract surgery cost?

The costs will vary depending on your insurance provider as well as the lens used. For patients without insurance, the average cost for cataract surgery can range from $3500-$7000 per eye. Learn more about cataract surgery and our team of cataract surgeons in Greenville, SC.

How long does Botox last?

The longevity of Botox treatments can vary from person to person but on average, the effects of Botox will last for three to four months. Learn more about Botox and our non-surgical solutions.

How long does Botox take to work?

The effects of Botox on wrinkles and fine lines are visible within a few days. The full effect of Botox can take up to 10 days. Learn more about Botox and our non-surgical solutions.

What is oculoplastic surgery?

Oculoplastics is a subspecialty of ophthalmology that deals with the orbit (eye socket), eyelids and tear ducts. This area affects the appearance of the face and can affect vision. Oculoplastic surgery includes cosmetic and reconstructive surgery. Learn more about oculoplastic surgery on the eyelid, face, orbit, and tear drain system.

Our Locations

Comprehensive eye care where you need it

Our modern, efficient facilities include four offices in Greenville, Simpsonville and Easley. Each offers one-stop convenience for examinations, eyewear selection, purchase, and fitting.

Eye Doctor Office in Greenville SC

Greenville – Stevens Street

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Eye Doctors in Greenville SC

Greenville – Halton Road

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Eye Doctor Simpsonville SC


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Eye Doctor Easley SC


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